Service: support and prevention

THE EXPERT REPLIES Processing automation, energy, timed cams, open and modular automation architecture, soft automation, service: in the column on ItaliaImballaggio called “The expert replies”, Packaging and Processing Bosch Rexroth Italia will provide answers for the specific problems that the readers will tell them about. Write to [email protected]

Question: Good afternoon. I work for a small/medium manufacturing company and would like to know more about the services offered by Rexroth, since it is a key element for us. More specifically, I would also be interested in receiving customer support in the event of breakage or fault of components during production. Signed L.F.

I here provide my answer to the question without delving into technical details (which you can at any rate contact us to request), but rather take the opportunity to highlight the services and those we most frequently offer.
As in your case, when the problem concerns faults on our products, we offer repairs on site and delivery within 24 hours, tracking the entire life cycle of the code in question within our database. This procedure is meant to ensure traceability and to later use the available statistics as an analytical element.
Another essential service to prevent such faults, or to be more accustomed with our products, is the training we offer to manufacturers and users to allow them to make the best use of the systems and to know how to quickly diagnose a fault(s), should it be necessary.
To ensure prevention, it is important to offer the opportunity to modernize and modify the plants so that they are kept highly efficient, avoiding, moreover, that a machine or component become outdated or no longer affordable in terms of maintenance costs.
Bosch Rexroth has a technical department that is available to analyze, study, design and perform changes and updates; it offers the possibility to upgrade component HW and SW, cutting down on phase-out costs.
Prevention is therefore the new frontier in services. Based on our experience, it is safe to claim that users with an eye to "prevention" understood as all those actions aimed to prevent or reduce the likelihood of undesired effects occurring (such as breakage, for instance), are still few.
Regular monitoring by the user (after a short training course) or by our specialized technicians allows us to be updated on the status of components, kinematics and plants, thereby supplying the information required to preventive maintenance (where needed) and reducing and/or eliminating machine stoppage time due to unexpected breakage.
A last resort option are the "field monitoring" services, i.e. the possibility of gathering information on the field concerning temperature, vibrations, energy consumption, air consumption, etc; information that when duly analyzed is vital to research for improvements and faults.
To Bosch Rexroth, after-sales services therefore represent a warranty, and the trend in recent years precisely follows this road, investing heavily in the quality of the services we offer. We are strongly convinced that there is no product that doesn't have an equipped service center and after all, our customers demand a service fit for the no. 1 market leader in automation.

Bosch Rexroth Italia Service can provide support and assistance to its customers for all that concerns both electronic systems (motors, drive, controls, PLC, etc.) and mechanical ones (actuators, transport lines, screws, guides, etc.).

For further information www.boschrexroth.it