Extraordinary times require extraordinary actions
Reliable and efficient, also via the web
Marchesini Group (Pianoro, BO), design and construction of customized machines and lines for the packaging of pharmaceutical and cosmetic products.
To continue offering maximum support in an international context conditioned by recent events, Marchesini Group - which as an essential activity never stopped during the Covid-19 pandemic - has undertaken a series of initiatives aimed at guaranteeing its standard reliability and efficiency, preventing health risks.
The company has done a lot to ensure supplies to customers, especially pharma, because many of them are at the forefront of studying the vaccines and products needed to fight Covid-19.
To ensure full operational continuity for the "galaxy of pharma", it has also enhanced online services: thanks to these new tools, added to consolidated procedures, Marchesini Group can today and in the future respond to all requests for assistance from Italy and abroad, placing the customer first despite the adversities of the moment.
FAT streaming. Customers who are unable to physically reach the Group's offices and have a test in progress or which is opening on the short term, can connect via streaming, communicating with in-house technicians.
Live assistance. Customers with technical assistance needs can contact Customer Care, which will provide IT support tools, including an app to download to their smartphone. In this way, an expert operator will be able to see what is happening on the machine and provide resolutive indications in real time;
Teleservice assistance. Customers who have installed the software for the Teleservice service on their systems can remotely set up the operator panel through a secure connection, allowing Marchesini specialists to work on the machine directly from their office.
The initiatives closely related to the product have been accompanied by numerous internal provisions - company canteen closure, daily temperature measurement, serological tests for all collaborators - and institutional initiatives. These include the free home-based babysitting service for children up to 6 years of age and the donation of 200,000 euros to the Sant'Orsola Foundation. Finally, a reminder that Marchesini Group has collaborated with other companies to create, thanks to 3D technology, protective devices starting from snorkeling masks.
