Spare parts and maintenance suggested by the system

The partnership between Sygest and EMS Group was born in 2015 with the “Spare Parts Project”: the goal of the Emilia based group is to drastically reduce the time required to create the spare parts manual and the creation of exploded tables.

Identifying the “correct” spare parts is in fact only the first step of a complete service rendered to the customer, which takes the form of shipping and delivery of spare parts.

The initial project has been enriched over time with the Packing List Photo solution, which allows you to create packing lists with photos, displaying the contents of crates, pallets and containers through Qrcode, for effective feedback of the material shipped.

The Service 4.0 project then evolves further with MdM (Machine-driven Maintenance) software, through which EMS Group offers its customers a true Integrated Service Digital System experience today. The service combines the interactive 3D manual of the system with real-time communication functions between the machine and tablet, reporting on errors, production statistics and information on the state of the machine. The dialogue between the machines in the field and the Digital Advanced Visualization (DAV, Sygest SYS Suite^® module) is able to graphically show, on the 3D model of the machine, the problems that occur along the production line and program in automatic maintenance operations required.