Evolution and technology in support of customers

ACMA, a Coesia company, has for 95 years been specialising in the design and manufacture of machines and systems for the packaging of consumer goods, has always put its customers and their production processes at the heart of its strategy, offering customer service solutions in-line with evolutions in the market. Now, thanks also to the latest software and hardware technologies, is offering an array of personalised, high added-value services.

Maintaining optimal production line performance over time within the overall manufacturing context is an increasingly significant challenge. ACMA meets this with a portfolio of solutions designed around the needs of its customers, ensuring the very highest standards of service and satisfaction.

Highly specialised technicians provide personalised assessments to help customers identify the correct servicing and maintenance plans for their machines and the optimum stock levels for spare parts, minimising costs andthe risk of machine downtimes.
Furthermore, to counteract deterioration over time and improve performance, ACMA offers 3 modernization services: electrical and mechanical upgrade kits, new product formats and machine rebuilding.

Training and remote assistance
We pay particular attention to the training of expert, skilled operators and maintenance managers, with a range of training programmes designed to help customers gain ever-greater awareness in the management and maintenance of their machines; these programmes can be personalised in their complexity and content in-line with each customer’s specific needs.
It is increasingly important, finally, to offer remote assistance solutions.
These have evolved over the years and now include a range of digital tools which have raised levels of effectiveness and flexibility.
Thanks to these tools and the work of its experts Acma is able to offer customers the benefit of real-time trouble-shooting and technical support services.